Getting tech or IT support can be a daunting task for most small to mid-sized businesses. IT expenses typically don't directly contribute to your company's revenue, but should your system fail or under-perform, this will amount to a direct hit to your company's revenue.

Data loss is a major concern for most businesses. A 1998 Pepperdine University study (The Cost of Lost Data) estimated that the average incidence of lost, stolen or damaged data cost companies more than $2,500 per affected PC. The same report estimated that the cost of lost data to U.S. economy totaled more than $11.8 billon and that's way back in 1998!

IT Outsourcing - Data Backup

Data backup is the lone solution to this drain on your resources. If you’re into doing your own backups you will know that most data backups still use a tape drive to store the data. The problem is that they cost a fortune! Alternatives include storing your data backup on another computer on your network or copying it to a CD or DVD writable disk. But that's additional and persistent work for you or someone in your company.

Many companies have their own IT departments, but very few small to mid-sized businesses can afford the luxury of hiring, training, supervising and paying IT personnel even if it's just a single individual. And if you have just a one person IT department, that person cannot be available round the clock.

Whichever way you choose, repair costs can run over hundreds of dollars for each PC. Most outside professionals don't charge by the hour, they charge by the minute! At a typical rate of a dollar a minute ($1), you can quickly see a bill running into the hundreds of dollars for a morning's work!

IT Outsourcing - Remote Management

Historically, some technical problems could only be solved by hands-on diagnostics and resolution. Today, many of these problems can be solved from many miles away. Customer Focus Services can help fix your PCs and network issues remotely without having you and your employees take time away from your jobs. Through Remote Management Services, your equipment can now provide performance data and alerts to our Microsoft-certified support team. Our team responds promptly 24/7, delivering proactive, rapid service and IT support with advanced remote troubleshooting capabilities. Our ultimate goal is to protect your computers so that they never go down, meaning absolutely no down time for you and your company!

Customer Focus Services can provide you with not only immediate tech support but also protection for your company's PCs and system 24 hours a day, 7 days a week, 365 days a year!