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Press Release |
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Press Release Feb 23, 2007: Customer Focus Services uses InstantService to drive incremental sales and profits for its client, DYMO, via Proactive Chat.
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Offshore Business Process Outsourcing - The CFS Edge
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Customer Focus Services (CFS), a pioneer in India-based offshore outsourcing firm with an offshore call center, offers high-quality, performance-driven outsourcing services. We aim to radically reshape the face of call center outsourcing and customer relationship management through strategic solutions that comply with our clients’ overall mission. Consistency and commitment are our watchwords as we cater to offshore outsourcing requirements in a wide variety of fields encompassing offshore call center and technical support outsourcing based services. We also help companies outsource customer service to an offshore contact center to streamline cost efficiencies and to provide outstanding customer service.
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A pioneer in India-based offshoring with over 7 years of experience in call center outsourcing |
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Headquartered in Los Angeles with India-based operations, thus combining global exposure and capability with the best of Indian technical insight and entrepreneurial drive |
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Multi-location delivery (offshore and onshore) centers in India (Bangalore) , New York , New Jersey and Maine to provide a variety of inbound call center services.
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Expansive domain knowledge in diverse fields of offshore outsourcing |
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Enterprising business practices, dedicated delivery systems and holistic, true-value solutions |
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Cost effective without compromising on quality |
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Business Process Outsourcing – the CFS Portfolio
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Our state-of-the-art ensemble of technology and services in the offshore call center and Business Process outsourcing domain is designed to gather, integrate, personalize and manage customer knowledge and content across every channel of client communication and inbound call support, including high quality telephony, e-mail, proactive chat, Knowledge Base/FAQ Development and self-help. |
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Offshore Customer Service and Support |
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Back Office Outsourcing - Accounting Outsourcing and Support |
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Quality Assurance Monitoring Services |
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Collaborative pre-sales and offshore sales support (Voice & Chat) |
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Order inquiry & other post-sales support (offshore in-bound voice, Chat & Email) |
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Order verification, credit card processing |
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Tier 1 & Tier 2 tech support outsourcing (Voice, Chat & Email) |
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Health Services - Medical Billing
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IT Outsourcing Remote Management |
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Business Process Outsourcing (BPO) – How We Work
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CFS has a unique process in place to optimize every customer interaction, moving from situational analysis to trial and testing to revenue generation through reduced cost per contact while maintaining or surpassing your current quality metrics.
To Learn More Call CFS!
323-653-3354
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| Our 3 pronged approach to offshore outsourcing |
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